Chipotle Mexican Grill at 875 Northcreek Drive, Sherman, Texas.

I would like to start off by saying how much I enjoy your food. I enjoy that Chipotle makes fresh food and has so many healthy options. It has been a weekly treat for my entire family. I have always appreciated the friendly service and kindness of your employees.

Today I was brought to tears by your staff. I will sadly not be visiting the Sherman location again. When I first arrived I waited in line, which is normal. When I get to the front, a young man asked me "what I wanted," I let him know my order. He very rudely glared at me through the glass as he slopped food on my bowls. I also asked for two kids meals. Most of the time I am asked what I would like in the kids meal when I order my bowls. Jared did not ask me. I asked for pinto beans, he stared at me and asked what I wanted. I said I said I would like pinto beans on-and before I could tell him only on the bowl with brown rice he puts it in the bowl with white rice. I informed him I didn't want beans on that one and he looked extremely irritated with me. Since it appeared to be so much trouble I told him not to worry about it. I was moved forward to the next person for the meat. While I was trying to finish the orders on the bowls he speaks loudly to me over two of your employees asking what I want in the kids meals. I request cheese quesadillas and two sides of beans and rice. I turn to start trying to finish my order on the bowls and Jared says very loudly, "MA'M I said what sides do you want?!" So I tell him again.

I get to the cashier and ask for the person's name on the end because I am very upset. I told him I would be sending an email to the corporate office because I had never been treated so poorly. He chuckled and told me his name. I go on to tell him that I will more than likely not return.

Then another young man, I am not sure if his name was Brandon or if Brandon was the cashier, asks what do you want to say? I said excuse me? He said tell me what do you want to say? I looked at the cashier and he informed me that this guy was the manager on duty. So I tell him how upset I am with Jared and will not be coming back. He simply states I understand. I pay for my food and am in tears at this point.

I go to the car and let my husband know his bowl is not right because the young man at the beginning of the line would not listen to me and acted inconvenienced when I asked him to change it. My husband took the food back in and asked for a refund. At this time the same manager on duty apologized to my husband profusely, he then offers to remake the food, my husband declines and takes a refund instead.

What I find most upsetting about this situation is that none of the employees on duty apologized to me once. Yet when a white man comes in and complains they are accommodating, apologetic, and willing to fix the problem. So now I am left to wonder if I was mistreated because I am a woman or Hispanic? These guys just do not know how to treat men and women equally. I was willing to pay and take the food and poor service and move on without an apology. They knew I was upset because I expressed it repeatedly and not one of them apologized. Never in my entire 33 years of life have I been treated this way in an establishment. I am not someone that normally vocally complains, because I realize that everyone is human and grace should always be given. But today was extremely unacceptable, I am very disappointed and will very much miss the chips but I refuse to eat somewhere that one shows no compassion when they have upset someone and two does not treat hispanic women to the same standard they treat white men.